Privacy Policy
Last updated: June 16, 2026
Helical Foundation Repair ("we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit helicalfoundationrepair.com (the "Site"), contact us, or use our services, how we use it, and the choices you have.
By using the Site, you agree to the collection and use of information as described in this policy. If you do not agree, please do not use the Site.
Information We Collect
Information you provide. When you fill out a quote or contact form, call us, email us, or text us, we collect the information you choose to share, such as your name, phone number, email address, project location, and details about your project.
Information collected automatically. When you visit the Site, we and our service providers may automatically collect certain information, including your IP address, browser type, device type, pages viewed, time spent on pages, referring website, and general location (city/region). This is collected through cookies and similar technologies (see "Cookies & Tracking" below).
Call information. If you call us, we may use call-tracking technology to record which marketing channel led to your call. Calls may be recorded for quality and training purposes; where recording occurs, you will be notified in accordance with applicable law.
How We Use Your Information
- To respond to your inquiries and provide quotes, foundation design, and installation services
- To communicate with you by phone, email, or SMS about your project or inquiry
- To send follow-up messages, appointment reminders, and (if you opt in) occasional updates or offers
- To operate, maintain, and improve the Site and our services
- To measure the performance of our advertising and marketing
- To comply with legal obligations and protect our rights
SMS / Text Messaging
If you provide your phone number through a form on the Site or by contacting us, you consent to receive text messages from us related to your inquiry, such as replies to your questions, missed-call follow-ups, quotes, and appointment reminders. Message and data rates may apply. Message frequency varies. You can opt out at any time by replying STOP, or get help by replying HELP. Consent to receive text messages is not a condition of purchasing any services.
Cookies & Tracking
We use cookies and similar technologies to make the Site work, understand how visitors use it, and measure the effectiveness of our advertising. These may include:
- Essential cookies that are required for the Site and our forms to function
- Analytics cookies (such as Google Analytics) that help us understand Site usage
- Advertising cookies (such as Google Ads conversion tracking) that help us measure which ads lead to inquiries
You can control cookies through your browser settings, including blocking or deleting them. Disabling cookies may affect how the Site functions. For more detail, see our Cookie Policy.
How We Share Information
We do not sell your personal information. We share information only with:
- Service providers who help us operate our business, such as our website, CRM, and communications platform, call-tracking provider, and analytics and advertising partners - these providers may only use your information to provide services to us
- Professional advisors such as lawyers or accountants where necessary
- Authorities when required by law, subpoena, or to protect our legal rights
- A successor business in the event of a merger, acquisition, or sale of assets
Data Retention
We keep personal information for as long as needed to respond to your inquiry, provide services, meet legal and accounting obligations, and resolve disputes. When information is no longer needed, we delete or de-identify it.
Your Choices & Rights
Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you, or to object to or restrict certain processing. To make a request, contact us using the details below. We will respond in accordance with applicable law.
You can opt out of marketing emails using the unsubscribe link in any email, and opt out of text messages by replying STOP.
Security
We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Children's Privacy
The Site is not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us and we will delete it.
Third-Party Links
The Site may link to third-party websites, such as our social media pages. We are not responsible for the privacy practices of those sites, and we encourage you to review their policies.
Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page. Your continued use of the Site after changes are posted means you accept the updated policy.
Contact Us
If you have questions about this Privacy Policy or how we handle your information, reach out any time:
Helical Foundation Repair
Phone: (716) 319-8824
Email: [email protected]